Customer Support
Why do I see Brite on my bank statement?
If you see Brite or Brite Payments on your bank statement, you probably bought something online that uses our payment product. Since we facilitate the payment process, you will see Brite on your bank statement.
We are unable to help you with questions about your order. For questions or complaints about your payment, please contact the merchant first.
Frequently asked questions
What is Brite and how does it work?
Brite is a secure payment network that lets you pay or receive money instantly using your bank account.
When using Brite to make a payment, there are no apps to download, no accounts to create, and no passwords to remember.
You simply select Brite at checkout, choose your bank, select the account you want to use, and authenticate securely to complete the payment.
Is Brite free to use?
Yes, absolutely.
Brite is completely free for consumers. As a consumer, you will never be charged a fee to make a payment or receive a payout.
Is Brite safe to use?
Yes. Brite is a licensed Payment Institution supervised by the Swedish Financial Supervisory Authority (Finansinspektionen). We adhere to strict European security standards (PSD2).
When using Brite, you authenticate a payment (or related service) directly with your bank – Brite never sees or stores your login credentials.
Which countries does Brite currently operate in?
Brite is currently available in 27 European markets (and growing).
The countries where Brite is operational are: Austria, Belgium, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.
Does Brite work with my bank?
Brite is connected to over 3,800 banks across Europe.
When you select Brite at checkout, you will automatically see a localised list of supported banks available in your region. It is, therefore, very likely that you will be able to find your bank.
Why does "Brite AB" appear on my bank statement?
Brite processes instant payments for hundreds of trusted brands in retail, gaming, shipping, and many other sectors.
Because we act as the secure bridge between you and the merchant, our organisation name often appears on your statement instead of the store’s name.
How can I find out which merchant I paid?
If you don’t recognise a payment from us or don’t know what it was for, we can help.
Contact our support team with the payment message reference (starting with “”RF…””) from your bank statement, and we will identify the merchant for you.
Can I get a full history of my Brite transactions?
Yes. Contact Brite customer support with an “RF…” reference from any previous transaction, your full bank account number (IBAN), and your requested time frame, and we will provide you with a formal Transaction Certificate.
How long does a payment take to go through?
Brite payments are designed to be instant. In very rare cases (such as certain bank holidays), it may take up to two banking days due to bank clearing times that Brite is unable to influence.
Why didn't I receive a confirmation email from Brite?
Brite processes the payment instantly in the background; we don’t hold your order details. Only the merchant can issue an official receipt or order confirmation. Please contact the merchant directly for your receipt.
Can I pay using a business bank account?
Currently, Brite only supports payments made from personal bank accounts for consumers. If you would like to find out more about how we process B2B payments, please visit our business pages.
Can I use a joint bank account to make a payment?
Yes, you can use a joint account as long as you have the personal login credentials (such as your own BankID) required to authorise payments from that account.
Is there a maximum limit on how much I can pay using Brite?
Why is my bank asking me to use a physical token or card reader?
Brite uses your bank’s security systems. For certain transactions that use older authentication methods—such as transferring larger amounts or paying a new merchant—your bank’s own security rules may require you to use a physical token or card reader to verify your identity. This is an extra layer of protection put in place by your bank, not by Brite.
The payment screen is stuck, or my mobile banking app didn't open automatically. What should I do?
Occasionally, browser settings can prevent your banking app from opening automatically. If the screen is stuck, simply go back to the checkout page, refresh, and try selecting Brite again.
If you are on a mobile device, ensure you have the latest version of your banking app installed. If the issue persists, you can usually choose to log in via your web browser instead.
My payment session timed out before I could finish logging in. Was I charged?
No, you have not been charged.
Brite sessions will automatically time out after a few minutes of inactivity to protect your security. If you didn’t reach the final confirmation screen and authorise the payment with your bank, no money was transferred. You can safely return to the merchant’s checkout and restart the process.
My payment was interrupted, or I got an error while making a payment. Did my payment go through?
If your connection dropped or you saw an error message, first check your bank balance to see if the funds have been debited from your account. If you’re unsure, or if the funds were removed but the merchant didn’t confirm the order, please contact our support team with a screenshot and your “RF…” reference.
Why didn't my payment go through?
This usually happens when there are insufficient funds in your account or when you’ve reached the daily bank transfer limit. Please check your bank balance and limits, and try again.
What if I suspect fraud or don't recognize a charge at all?
If you suspect unauthorised activity, contact your bank immediately to secure your account. Then, contact Brite Customer Support with the “RF…” reference so our security team can investigate the transaction.
I accidentally transferred money directly to Brite's bank account. Can I get it back?
Yes. If you made a manual bank transfer to us by mistake, contact Brite Customer Support with your proof of payment (showing the sender’s name, sending and receiving IBANs, amount, and date), and we will return the funds as soon as we identify them.
Where is my payout and how long does it take?
Most payouts via Brite arrive in your bank account instantly, 24/7. If 24 hours have passed, please check with the merchant first to ensure they have actually released the funds on their end.
How do I request a refund?
Brite transfers are instant and irrevocable. Because we move the money directly to the merchant, you need to contact the business you purchased from to request a refund.
How long does a refund take once the merchant approves it?
Once the merchant initiates the refund through Brite, we process it instantly, 24/7. However, depending on your specific bank’s processing times, it may take a few hours to reflect in your available balance.
Can you cancel a payout I requested by mistake?
The transfer process is completely automated to ensure maximum speed. Brite cannot cancel a payout once it has been initiated. Please contact the merchant directly to resolve this.
Do you store my personal data?
We respect your privacy. Brite only processes the data strictly necessary to complete your transaction, in full compliance with GDPR. We never store your bank login details or track your spending history.
What is a "Source of Funds" check?
It is a standard regulatory requirement to prevent financial crime and money laundering. Occasionally (typically once a year), you may be asked to verify the origin of your funds directly within the Brite interface. It takes just a few seconds and keeps the financial network safe.
Why does Brite AB want access to my bank account, and how long does access last?
When you use a service that requires verifying your account details or financial information (like setting up a profile or confirming affordability), Brite acts as a secure bridge. With your explicit permission, we connect to your bank to securely share this information with the merchant, saving you from manual paperwork.
The duration of this access depends on the specific service, your country’s banking regulations, and your bank’s policies. While some connections remain active for 90 to 180 days (and occasionally up to 12 months in specific regions), there is no single universal rule across all 27 European markets we serve.
At all times, you are always in complete control: you can view, manage, or revoke Brite’s access at any time directly through your mobile banking app or online banking portal. If you are unsure of the exact duration of your account, we recommend checking with your bank directly.
I want to stop using Brite. Can I block my account?
Yes. To support responsible consumption, you can voluntarily self-exclude from making payments with Brite for 1, 3, 6, or 12 months, or indefinitely.
Contact Brite Customer Support with a previous “”RF…”” reference to set this up.
Note: You will still be able to receive payouts made using Brite.
How do I contact Brite Customer Support?
For issues with a specific purchase or order, please contact the merchant first. For payment-specific issues, you can reach us via our online Support Form or call us directly:
- Finland: +35 8931546192
- France: +33 1898883120
- Germany: +49 3091733630
- Netherlands: +31 852088224
- Sweden: +46 101888777
What is Brite and how does it work?
Brite is a secure payment network that lets you pay or receive money instantly using your bank account.
When using Brite to make a payment, there are no apps to download, no accounts to create, and no passwords to remember.
You simply select Brite at checkout, choose your bank, select the account you want to use, and authenticate securely to complete the payment.
Is Brite free to use?
Yes, absolutely.
Brite is completely free for consumers. As a consumer, you will never be charged a fee to make a payment or receive a payout.
Is Brite safe to use?
Yes. Brite is a licensed Payment Institution supervised by the Swedish Financial Supervisory Authority (Finansinspektionen). We adhere to strict European security standards (PSD2).
When using Brite, you authenticate a payment (or related service) directly with your bank – Brite never sees or stores your login credentials.
Which countries does Brite currently operate in?
Brite is currently available in 27 European markets (and growing).
The countries where Brite is operational are: Austria, Belgium, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.
Does Brite work with my bank?
Brite is connected to over 3,800 banks across Europe.
When you select Brite at checkout, you will automatically see a localised list of supported banks available in your region. It is, therefore, very likely that you will be able to find your bank.
Why does "Brite AB" appear on my bank statement?
Brite processes instant payments for hundreds of trusted brands in retail, gaming, shipping, and many other sectors.
Because we act as the secure bridge between you and the merchant, our organisation name often appears on your statement instead of the store’s name.
How can I find out which merchant I paid?
If you don’t recognise a payment from us or don’t know what it was for, we can help.
Contact our support team with the payment message reference (starting with “”RF…””) from your bank statement, and we will identify the merchant for you.
Can I get a full history of my Brite transactions?
Yes. Contact Brite customer support with an “RF…” reference from any previous transaction, your full bank account number (IBAN), and your requested time frame, and we will provide you with a formal Transaction Certificate.
How long does a payment take to go through?
Brite payments are designed to be instant. In very rare cases (such as certain bank holidays), it may take up to two banking days due to bank clearing times that Brite is unable to influence.
Why didn't I receive a confirmation email from Brite?
Brite processes the payment instantly in the background; we don’t hold your order details. Only the merchant can issue an official receipt or order confirmation. Please contact the merchant directly for your receipt.
Can I pay using a business bank account?
Currently, Brite only supports payments made from personal bank accounts for consumers. If you would like to find out more about how we process B2B payments, please visit our business pages.
Can I use a joint bank account to make a payment?
Yes, you can use a joint account as long as you have the personal login credentials (such as your own BankID) required to authorise payments from that account.
Is there a maximum limit on how much I can pay using Brite?
Why is my bank asking me to use a physical token or card reader?
Brite uses your bank’s security systems. For certain transactions that use older authentication methods—such as transferring larger amounts or paying a new merchant—your bank’s own security rules may require you to use a physical token or card reader to verify your identity. This is an extra layer of protection put in place by your bank, not by Brite.
The payment screen is stuck, or my mobile banking app didn't open automatically. What should I do?
Occasionally, browser settings can prevent your banking app from opening automatically. If the screen is stuck, simply go back to the checkout page, refresh, and try selecting Brite again.
If you are on a mobile device, ensure you have the latest version of your banking app installed. If the issue persists, you can usually choose to log in via your web browser instead.
My payment session timed out before I could finish logging in. Was I charged?
No, you have not been charged.
Brite sessions will automatically time out after a few minutes of inactivity to protect your security. If you didn’t reach the final confirmation screen and authorise the payment with your bank, no money was transferred. You can safely return to the merchant’s checkout and restart the process.
My payment was interrupted, or I got an error while making a payment. Did my payment go through?
If your connection dropped or you saw an error message, first check your bank balance to see if the funds have been debited from your account. If you’re unsure, or if the funds were removed but the merchant didn’t confirm the order, please contact our support team with a screenshot and your “RF…” reference.
Why didn't my payment go through?
This usually happens when there are insufficient funds in your account or when you’ve reached the daily bank transfer limit. Please check your bank balance and limits, and try again.
What if I suspect fraud or don't recognize a charge at all?
If you suspect unauthorised activity, contact your bank immediately to secure your account. Then, contact Brite Customer Support with the “RF…” reference so our security team can investigate the transaction.
I accidentally transferred money directly to Brite's bank account. Can I get it back?
Yes. If you made a manual bank transfer to us by mistake, contact Brite Customer Support with your proof of payment (showing the sender’s name, sending and receiving IBANs, amount, and date), and we will return the funds as soon as we identify them.
Where is my payout and how long does it take?
Most payouts via Brite arrive in your bank account instantly, 24/7. If 24 hours have passed, please check with the merchant first to ensure they have actually released the funds on their end.
How do I request a refund?
Brite transfers are instant and irrevocable. Because we move the money directly to the merchant, you need to contact the business you purchased from to request a refund.
How long does a refund take once the merchant approves it?
Once the merchant initiates the refund through Brite, we process it instantly, 24/7. However, depending on your specific bank’s processing times, it may take a few hours to reflect in your available balance.
Can you cancel a payout I requested by mistake?
The transfer process is completely automated to ensure maximum speed. Brite cannot cancel a payout once it has been initiated. Please contact the merchant directly to resolve this.
Do you store my personal data?
We respect your privacy. Brite only processes the data strictly necessary to complete your transaction, in full compliance with GDPR. We never store your bank login details or track your spending history.
What is a "Source of Funds" check?
It is a standard regulatory requirement to prevent financial crime and money laundering. Occasionally (typically once a year), you may be asked to verify the origin of your funds directly within the Brite interface. It takes just a few seconds and keeps the financial network safe.
Why does Brite AB want access to my bank account, and how long does access last?
When you use a service that requires verifying your account details or financial information (like setting up a profile or confirming affordability), Brite acts as a secure bridge. With your explicit permission, we connect to your bank to securely share this information with the merchant, saving you from manual paperwork.
The duration of this access depends on the specific service, your country’s banking regulations, and your bank’s policies. While some connections remain active for 90 to 180 days (and occasionally up to 12 months in specific regions), there is no single universal rule across all 27 European markets we serve.
At all times, you are always in complete control: you can view, manage, or revoke Brite’s access at any time directly through your mobile banking app or online banking portal. If you are unsure of the exact duration of your account, we recommend checking with your bank directly.
I want to stop using Brite. Can I block my account?
Yes. To support responsible consumption, you can voluntarily self-exclude from making payments with Brite for 1, 3, 6, or 12 months, or indefinitely.
Contact Brite Customer Support with a previous “”RF…”” reference to set this up.
Note: You will still be able to receive payouts made using Brite.
How do I contact Brite Customer Support?
For issues with a specific purchase or order, please contact the merchant first. For payment-specific issues, you can reach us via our online Support Form or call us directly:
- Finland: +35 8931546192
- France: +33 1898883120
- Germany: +49 3091733630
- Netherlands: +31 852088224
- Sweden: +46 101888777